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Types of fixes

    • Updated:
    • 5 Dec 2016
    • Product/Version:
    • Advanced Reporting and Management for InterScan Web Security 1.0
    • Advanced Reporting and Management for InterScan Web Security 1.6
    • Control Manager 6.0
    • Core Protection Module 10.5
    • Core Protection Module 10.6
    • Damage Cleanup Services 3.2
    • Data Loss Prevention Endpoint 5.5
    • Data Loss Prevention Network Monitor 2.0
    • Deep Discovery Advisor 3.0
    • Deep Discovery Analyzer 5.0
    • Deep Discovery Analyzer 5.1
    • Deep Discovery Email Inspector 2.0
    • Deep Discovery Inspector 3.0
    • Deep Discovery Inspector 3.2
    • Deep Discovery Inspector 3.5
    • Deep Discovery Inspector 3.6
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security for Web Apps 2.0
    • Email Encryption Gateway 5.5
    • Encryption for Email 5.7
    • Endpoint Application Control 1.0
    • Endpoint Encryption 3.0 DriveArmor
    • Endpoint Encryption 3.0 File Encryption
    • Endpoint Encryption 3.0 KeyArmor
    • Endpoint Encryption 3.1 Full Disk Encrypti
    • Endpoint Encryption 3.1 PolicyServer
    • Endpoint Encryption 5.0
    • Hosted Email Security 1.0
    • InterScan Messaging Security Appliance 5000 1.0
    • InterScan Messaging Security Appliance 5000 7.0
    • InterScan Messaging Security Suite 7.1 Windows
    • InterScan VirusWall 7.0
    • InterScan Web Security as a Service 1.9
    • Interscan Web Security Hybrid 1.0
    • InterScan Web Security Suite 3.1 Linux
    • InterScan Web Security Suite 3.1 Solaris
    • InterScan Web Security Suite 3.1 Windows
    • InterScan Web Security Virtual Appliance 5.5
    • InterScan Web Security Virtual Appliance 5.6
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Intrusion Defense Firewall 1.0
    • Intrusion Defense Firewall 1.5
    • OfficeScan 10.6
    • OfficeScan 11.0
    • PortalProtect 2.1
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • ScanMail for Lotus Domino 5.0 AIX
    • ScanMail for Lotus Domino 5.0 zLinux
    • ServerProtect for EMC Celerra 5.8
    • ServerProtect for Linux 3.0
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect for Storage 6.0
    • Smart Protection Server 3.0
    • Trend Micro Mobile Security (Enterprise) 7.0 Advanced
    • Trend Micro Mobile Security (Enterprise) 7.0 Standard
    • Trend Micro Mobile Security (Enterprise) 7.1 Advanced
    • Trend Micro Mobile Security (Enterprise) 7.1 Standard
    • Trend Micro Mobile Security (Enterprise) 8.0
    • Trend Micro Mobile Security (Enterprise) 9.0
    • Trend Micro Portable Security 1.1
    • Trend Micro Security for Mac 1.5
    • Trend Micro Security for Mac 2.0
    • Trend Micro Smart Protection Server 2.5
    • Trend Micro Smart Protection Server 2.6
    • Worry-Free Business Security Standard/Advanced 6.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • N/A N/A
Summary

This article lists and describes the types of fixes that are available to Trend Micro users.

Details
Public
Patch TypeOverviewOpen to the public?
Debug ModuleSpecial fixes and tools for investigating issuesNo
Hot FixFixes to address specific issuesNo
Critical Patch / Security PatchFixes to address urgent issues (including vulnerabilities)Yes
PatchFix cumulative problems and add features / parameters relating to problemsYes
Service PackFix cumulative problems and add featuresYes
 
Trend Micro will not provide support and product updates after the support period expires.

Debug Module

When a customer contacts Trend Micro Technical Support, Trend Micro will provide the debug module to isolate the issue. The customer then provides the test results of the debug module. Trend Micro will assess the results and verify if the debug module is effective. After passing our internal testing, this will be considered as a Hot Fix.

The Hot Fix will then be included in the “Product Patch” and it will be available to the public.

If you have received the debug module, submit your test results to Trend Micro Technical Support for analysis.

Hot Fix

Hot Fixes are downloadable code fixes made to address specific issues.

When a customer contacts Trend Micro Technical Support, the issue is examined and analyzed. If it is evaluated that it can be resolved using a hot fix, Trend Micro will provide the hot fix.

Hot Fixes are not released to the general public. However, Trend Micro collects these Hot Fixes and then later on are consolidated into a Patch or Service Pack and are made available to the public.

A Hot Fix is created in the environment where the latest Patch is applied. Because of this, it is strongly recommended that you apply the Patch before applying the Hot Fix.

For more information please refer to the Patch description below.

Critical Patch / Security Patch

Critical/Security Patches are provided to fix urgent problems. Since this is a package for a specific problem, it will not include other corrections. However, if multiple corrections are identified for a problem in the same period, these corrections may be included.

Critical/Security Patches will be included in the Patch and will be available to the public.

It is recommended that customers apply the Critical/Security Patch if you are experiencing such problems.

A Critical/Security Patch is created in the environment where the latest Patch is applied. For this reason, it is strongly recommended that you apply the Patch before applying the Critical/Security Patch.

For more information please refer to the Patch description below.

Patch

A Patch is a program that can be accessed by the general public. It includes cumulative fixes for known problems (Hot Fix, Critical Patch, and Security Patch). However, a Patch may not include certain fixes because of timing issues. And sometimes new parameters and features may be added.

It is recommended that you apply the latest Patch before applying the Hot Fix, Critical Patch, and Security Patch. The latest Patch should be applied as soon as possible.

You can download the latest patch for your product from the Trend Micro Download Center.

Service Pack

In addition to the cumulative fixes for known issues, the Service Pack also includes behavior and feature changes in the product. Service Packs are available to the public.

The Service Pack comprehensively resolves known issues and Trend Micro strongly recommends installing the Service Pack.

You can download the latest Service Pack versions of your product from the Trend Micro Download Center.

Premium
Internal
Rating:
Category:
SPEC
Solution Id:
1106091
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