“Uninstall not successful” error message when uninstalling SafeSync program from Android phone

- Updated:
- 1 Dec 2014
- Product/Version:
- SafeSync for Business 5.1
- Platform:
- Android 4.0 Ice Cream Sandwich
- Android 4.1 Jellybean
- Android 4.2 Jellybean
- Android 4.3 Jellybean
- Android 4.4 KitKat

Summary

You receive the following error message when you try to uninstall your Trend Micro SafeSync from your Android phone:

“Uninstall not successful”

Details

You receive the error message if Trend Micro SafeSync Mobile for Android has administrative rights on your Android device. To remove the rights and uninstall your program, please follow the steps below:

Tap Menu, then tap Settings on your Android phone.
Tap Location and Security.
Tap Device Administrators.
Untick Trend Micro SafeSync, then select Deactivate.
Tap OK to confirm the deactivation.
Tap Back to return to the Settings menu, then tap Applications.
Look for and tap Trend Micro SafeSync.
Tap Uninstall, then tap OK.

You should no longer encounter the error message when you uninstall your Trend Micro SafeSync Mobile Personal Edition for Android.

Rating:

Category:

Uninstall

Solution Id:

1106208

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.