- Check the account status:
- Log in to the Trend Micro SafeSync online storage as an Administrator or through the main Trend Micro SafeSync account.
- Click Manage on the right pane.
- Make sure that the email account that has issues accessing the Team Folder is listed as “Active”.
- Do either of the following:
- If the email account status is “Invited”:
- Make sure to have them check the invitation email.
- Click Click here to get started to grant the account access to Trend Micro SafeSync.
- Make sure to have them check the invitation email.
- If the email account status is “Active”: Proceed to the next step.
- If the email account status is “Invited”:
- Check the Team Folder access level:
- Log in to the Trend Micro SafeSync online storage as an Administrator or through the main Trend Micro SafeSync account.
- Right-click the folder under the Team Folders that you have issues accessing, then select Edit this folder members.
A window appears showing all of the account members with their access levels. - Make sure the access level is not set to “No Access”.
- Click Save Changes.
Members receives an invitation email for the shared Team Folder. - Make sure to click Click here to get started.
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Cannot view or access the shared Team Folders on SafeSync online storage
Rating: |
Category: Configure; Troubleshoot |
Solution Id: 1106241 |
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