Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Cannot view or access the shared Team Folders on SafeSync online storage

- Updated:
- 13 Mar 2020
- Product/Version:
- SafeSync for Business 5.1
- Platform:
- N/A N/A

Summary

Learn what to do when you cannot view or access the shared Team Folders on your Trend Micro SafeSync online storage.

Details

You need to check some security settings to make sure the folder is viewable for other users. Follow these steps:

Check the account status:
1. Log in to the Trend Micro SafeSync online storage as an Administrator or through the main Trend Micro SafeSync account.
2. Click Manage on the right pane.
3. Make sure that the email account that has issues accessing the Team Folder is listed as “Active”.
4. Do either of the following:
  - If the email account status is “Invited”:
    1. Make sure to have them check the invitation email.
    2. Click Click here to get started to grant the account access to Trend Micro SafeSync.
  - If the email account status is “Active”: Proceed to the next step.
Check the Team Folder access level:
1. Log in to the Trend Micro SafeSync online storage as an Administrator or through the main Trend Micro SafeSync account.
2. Right-click the folder under the Team Folders that you have issues accessing, then select Edit this folder members.
  A window appears showing all of the account members with their access levels.
3. Make sure the access level is not set to “No Access”.
4. Click Save Changes.
  Members receives an invitation email for the shared Team Folder.
5. Make sure to click Click here to get started.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1106241

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.