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Several submenus on InterScan VirusWall console are greyed out

    • Updated:
    • 5 Mar 2015
    • Product/Version:
    • InterScan VirusWall 7.0
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

Several submenus under SMTP and HTTP sections on the InterScan VirusWall console are greyed out when using Internet Explorer (IE).

ISVW console shows greyed out submenu items

Details
Public

To resolve the issue, add the IP Address or FQDN of the InterScan VirusWall to the Compatibility View Settings of IE:

  1. Turn on the Compatibility View on IE.

    For IE 9 and 10, click on the icon, which is usually located on the upper right corner of the browser, beside the Search button.

    For IE 11, press ALT + X while on the browser page, then select the Compatibility View Settings.

  2. Add the IP Address or FQDN of the InterScan VirusWall depending on how you access the Interscan VirusWall web console.

    Configure Compatibility View Settings

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1106243
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