VMs protected by Deep Security Virtual Appliance (DSVA) are unresponsive when taking snapshots of the VMs

- Updated:
- 28 Jun 2021
- Product/Version:
- Deep Security 9.5
- Platform:
- VMware vSphere 5.5

Summary

After taking snapshots of the virtual machines (VMs) protected by DSVA for backup purposes, they become unresponsive.

Details

New patch updates were release by VMware (VMware ESXi 5.5, Patch ESXi550-201412401-BG: Updates esx-base [2096282] ) to address issues on unresponsive VMs. For more information, refer to this VMware Knowledge Base article: VMware ESXi 5.5, Patch ESXi550-201412401-BG: Updates esx-base (2096282).

If the issue persists, collect the following and then contact Trend Micro Technical Support.

VMware support log and vSM logs
Request for vmss file when the hang issue happens

Rating:

Category:

Troubleshoot

Solution Id:

1106323

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