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Mail tracking logs recorded two results in Policy Evaluation of Hosted Email Security (HES)

    • Updated:
    • 22 Aug 2016
    • Product/Version:
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary

The mail tracking logs of Policy Evaluation show two results. The screenshot below shows that the first evaluation has been violated, while the other one was not triggered.

Two results appear in Policy Evaluation

Click image to enlarge

Details
Public

This is a known issue. When a password-protected filter or recipient number filter is created in one policy, it will be separated to two rules to scan. There are two policies that will appear on the email track log detail page.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Remove a Malware / Virus
Solution Id:
1106384
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