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"Anti-Malware Engine Offline" status appears in the Deep Security Manager (DSM) console of Deep Security Virtual Appliance (DSVA)

    • Updated:
    • 13 Dec 2017
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

The following error message appears in the DSM console after DSVA login:

Anti-Malware Engine Offline

Details
Public

The error occurs when the Anti-Malware (AM) function for Deep Security Virtual Appliance is enabled.

 
There are other possible reasons why the "Anti-Malware Engine Offline" status occurs. For the agent-based scenarios, you may refer to this article: Error: Anti-malware Engine Offline.

To resolve the issue, follow the steps below:

  1. Go to Policies > Deep Security Virtual Appliance policy > Details.
  2. Choose Anti-Malware.
  3. On the General tab, turn off Anti-Malware State.
  4. Save the changes.
  5. Go to Computers and find the Deep Security Virtual Appliance.
  6. Right-click the selected Deep Security Virtual Appliance and click Actions > Send Policies.
  7. Once again, select the Deep Security Virtual Appliance and click Actions > Clear Warning / Errors.

Deep Security Manager will now send the new policy along with the disabled Anti-Malware to the Deep Security Virtual Appliance. In return, the offline status will not occur anymore.

Note that Deep Security Virtual Appliance should not be applied as an Anti-Malware policy and should only be activated on the virtual machine protected by Deep Security Virtual Appliance.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1106397
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