Unable to receive emails when IP Profiler is enabled in InterScan Messaging Security Virtual Appliance (IMSVA)

- Updated:
- 24 Nov 2016
- Product/Version:
- InterScan Messaging Security Virtual Appliance 8.2
- InterScan Messaging Security Virtual Appliance 8.5
- InterScan Messaging Security Virtual Appliance 9.0
- Platform:
- N/A N/A

Summary

IMSVA cannot process emails when IP Profiler is activated. The Microsoft Connectivity Test shows the error:

Click image to enlarge.

Details

IP Profiler may not work when the value in the nameserver field is set to an IPv6 address. Hot Fix Build 1620 ensures that IP Profiler works normally when the value in the nameserver field is configured to an IPv6 address.

Contact Trend Micro Technical Support to get the hot fix.

Rating:

Category:

Troubleshoot

Solution Id:

1106432

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