Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Unable to receive emails when IP Profiler is enabled in InterScan Messaging Security Virtual Appliance (IMSVA)

- Updated:
- 24 Nov 2016
- Product/Version:
- InterScan Messaging Security Virtual Appliance 8.2
- InterScan Messaging Security Virtual Appliance 8.5
- InterScan Messaging Security Virtual Appliance 9.0
- Platform:
- N/A N/A

Summary

IMSVA cannot process emails when IP Profiler is activated. The Microsoft Connectivity Test shows the error:

Click image to enlarge.

Details

IP Profiler may not work when the value in the nameserver field is set to an IPv6 address. Hot Fix Build 1620 ensures that IP Profiler works normally when the value in the nameserver field is configured to an IPv6 address.

Contact Trend Micro Technical Support to get the hot fix.

Rating:

Category:

Troubleshoot

Solution Id:

1106432

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.