Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"The number of templates cannot exceed 200" appears when adding a new Data Loss Prevention (DLP) Template in OfficeScan 11.0

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary
When you try to add a new DLP Template on the OfficeScan (OSCE) web console, the following error message shows:
The number of templates cannot exceed 200. Remove some templates.
Error in adding Data Loss Prevention Template
Click image to enlarge.
Details
Public
The issue happens because the default value for MaximumTemplate has been changed in OSCE 11.0.
To resolve the issue:
  1. Open the services management console.
  2. Stop the OfficeScan Master Service and the OfficeScan Plug-in Manager Service.
  3. Open the ...\PCCSRV\Private\dlp.ini file using a text editor.
  4. Change the values of the following from 200 to 500:
    MaximumPattern
    MaximumKeyword
    MaximumFileAttribute
    MaximumTemplate
  5. Save the changes and close the file.
  6. On the services management console, restart the OfficeScan Master Service and the OfficeScan Plug-in Manager Service.
  7. Try to create a new customer DLP Template using the OSCE web console.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1107258
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles