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"The number of templates cannot exceed 200" appears when adding a new Data Loss Prevention (DLP) Template in OfficeScan 11.0

- Updated:
- 30 Dec 2019
- Product/Version:
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise 64-bit
- Windows 2003 Server R2
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Standard
- Windows 2012 Standard R2

Summary

When you try to add a new DLP Template on the OfficeScan (OSCE) web console, the following error message shows:

The number of templates cannot exceed 200. Remove some templates.

Click image to enlarge.

Details

The issue happens because the default value for MaximumTemplate has been changed in OSCE 11.0.

To resolve the issue:

Open the services management console.
Stop the OfficeScan Master Service and the OfficeScan Plug-in Manager Service.
Open the ...\PCCSRV\Private\dlp.ini file using a text editor.
Change the values of the following from 200 to 500:
MaximumPattern
MaximumKeyword
MaximumFileAttribute
MaximumTemplate
Save the changes and close the file.
On the services management console, restart the OfficeScan Master Service and the OfficeScan Plug-in Manager Service.
Try to create a new customer DLP Template using the OSCE web console.

Rating:

Category:

Troubleshoot

Solution Id:

1107258

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