“Not Completed” error message appears when Smart Scan Pattern update reaches 100% in Worry-Free Business Security (WFBS)

- Updated:
- 22 Jan 2015
- Product/Version:
- Worry-Free Business Security Standard/Advanced 6.0
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2012 Enterprise
- Windows 8.1 32-bit
- Windows 8.1 64-bit

Summary

The error message “Not Completed” shows after reaching 100% during Smart Scan Pattern update in WFBS.

Details

The error occurs because Smart Scan Pattern was not installed correctly. To solve this:

Open cmd.exe using an administrator account.
Go to the C:\Program Files\Trend Micro\Security Server\PCCSRV\wss\ directory.
Uninstall the wss service using the following command:
AUInit.exe –uninstall –FRS
Install wss service using the following command:
AUInit.exe –install –FRS
Go to Services MMC and check if Smart Scan Pattern service appears in the list to know that it has been successfully installed.

Rating:

Category:

Troubleshoot; Update

Solution Id:

1107504

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