Summary
The error message “Not Completed” shows after reaching 100% during Smart Scan Pattern update in WFBS.
Details
The error occurs because Smart Scan Pattern was not installed correctly. To solve this:
- Open cmd.exe using an administrator account.
- Go to the C:\Program Files\Trend Micro\Security Server\PCCSRV\wss\ directory.
- Uninstall the wss service using the following command:
AUInit.exe –uninstall –FRS
- Install wss service using the following command:
AUInit.exe –install –FRS
- Go to Services MMC and check if Smart Scan Pattern service appears in the list to know that it has been successfully installed.