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“Not Completed” error message appears when Smart Scan Pattern update reaches 100% in Worry-Free Business Security (WFBS)

    • Updated:
    • 6 Apr 2020
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 6.0
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2012 Enterprise
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
Summary
The error message “Not Completed” shows after reaching 100% during Smart Scan Pattern update in WFBS.
Details
Public
The error occurs because Smart Scan Pattern was not installed correctly. To solve this:
  1. Open cmd.exe using an administrator account.
  2. Go to the C:\Program Files\Trend Micro\Security Server\PCCSRV\wss\ directory.
  3. Uninstall the wss service using the following command:
    AUInit.exe –uninstall –FRS
  4. Install wss service using the following command:
    AUInit.exe –install –FRS
  5. Go to Services MMC and check if Smart Scan Pattern service appears in the list to know that it has been successfully installed.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot; Update
Solution Id:
1107504
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