Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

“Not Completed” error message appears when Smart Scan Pattern update reaches 100% in Worry-Free Business Security (WFBS)

- Updated:
- 6 Apr 2020
- Product/Version:
- Worry-Free Business Security Standard/Advanced 6.0
- Worry-Free Business Security Standard/Advanced 7.0
- Worry-Free Business Security Standard/Advanced 8.0
- Worry-Free Business Security Standard/Advanced 9.0
- Platform:
- Windows 2012 Enterprise
- Windows 8.1 32-bit
- Windows 8.1 64-bit

Summary

The error message “Not Completed” shows after reaching 100% during Smart Scan Pattern update in WFBS.

Details

The error occurs because Smart Scan Pattern was not installed correctly. To solve this:

Open cmd.exe using an administrator account.
Go to the C:\Program Files\Trend Micro\Security Server\PCCSRV\wss\ directory.
Uninstall the wss service using the following command:
AUInit.exe –uninstall –FRS
Install wss service using the following command:
AUInit.exe –install –FRS
Go to Services MMC and check if Smart Scan Pattern service appears in the list to know that it has been successfully installed.

Rating:

Category:

Troubleshoot; Update

Solution Id:

1107504

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.