Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"ScanMail Installation agent service is timeout on the target server" appears when installing ScanMail for Exchange (SMEX)

    • Updated:
    • 20 Jan 2015
    • Product/Version:
    • ScanMail for Exchange 10.2
    • ScanMail for Exchange 11.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
Summary
The following error may appear during a fresh installation of SMEX:
Installation Failed: The ScanMail Installation agent service is timeout on the target server
Upon checking the SMEX_MsiInstall-SMEX.log, it shows the following information:
1: Event 'E5225712' is created
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x800401e3
1: {3844A663-0258-4221-8BD7-2EB94B49AA42}
1: CoCreateInstance failed with error 0x8000401a, try a second approach.
1: Forcing item moniker {D7F2042D-3881-4CDD-9CFA-B672014ACE93} into ROT...
1: Extract supporting files
1: Failed to extract ISRT.dll, error is 2
1: Failed to extract _IsRes.dll, error is 2
1: Failed to extract _IsUser.dll, Ignore it.
Details
Public
This issue occurs because the Exchange Components, CDOEXM.dll and CDOEX.dll, are not registered properly.
To resolve the issue:
  1. Register the CDOEXM.dll.
    1. Change the directory to the location of the CDOEXM.dll file. By default, it is located in Program Files\exchsrvr\bin folder.
    2. Run "regsvr32 cdoexm.dll".
      It should return the following message: "DllRegisterServer in cdoexm.dll succeeded".
  2. Register the CDOEX.dll.
    1. Change the directory to the location of the CDOEX.dll file. By default, it is located in C:\Program Files\Common Files\Microsoft Shared\CDO.
    2. Run "regsvr32 cdoex.dll".
  3. Download the Process Monitor.
  4. Manually uninstall SMEX.
  5. Run the Process Monitor tool.
  6. Run again the SMEX installer.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1107521
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.