Summary
The following error may appear during a fresh installation of SMEX:
Installation Failed: The ScanMail Installation agent service is timeout on the target server
Upon checking the SMEX_MsiInstall-SMEX.log, it shows the following information:
1: Event 'E5225712' is created
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x800401e3
1: {3844A663-0258-4221-8BD7-2EB94B49AA42}
1: CoCreateInstance failed with error 0x8000401a, try a second approach.
1: Forcing item moniker {D7F2042D-3881-4CDD-9CFA-B672014ACE93} into ROT...
1: Extract supporting files
1: Failed to extract ISRT.dll, error is 2
1: Failed to extract _IsRes.dll, error is 2
1: Failed to extract _IsUser.dll, Ignore it.
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x800401e3
1: {3844A663-0258-4221-8BD7-2EB94B49AA42}
1: CoCreateInstance failed with error 0x8000401a, try a second approach.
1: Forcing item moniker {D7F2042D-3881-4CDD-9CFA-B672014ACE93} into ROT...
1: Extract supporting files
1: Failed to extract ISRT.dll, error is 2
1: Failed to extract _IsRes.dll, error is 2
1: Failed to extract _IsUser.dll, Ignore it.
Details
This issue occurs because the Exchange Components, CDOEXM.dll and CDOEX.dll, are not registered properly.
To resolve the issue:
- Register the CDOEXM.dll.
- Change the directory to the location of the CDOEXM.dll file. By default, it is located in Program Files\exchsrvr\bin folder.
- Run "regsvr32 cdoexm.dll".
It should return the following message: "DllRegisterServer in cdoexm.dll succeeded".
- Register the CDOEX.dll.
- Change the directory to the location of the CDOEX.dll file. By default, it is located in C:\Program Files\Common Files\Microsoft Shared\CDO.
- Run "regsvr32 cdoex.dll".
- Download the Process Monitor.
- Manually uninstall SMEX.
- Run the Process Monitor tool.
- Run again the SMEX installer.
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