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OfficeScan 11.0 clients cannot automatically upgrade to Patch 1

    • Updated:
    • 21 Jan 2015
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary
After successfully applying Patch 1 on OfficeScan (OSCE) 11.0 server, the clients are still unable to automatically upgrade to OSCE 11.0 Patch 1.
Details
Public
Upon checking the IIS logs, you can see the following:
Line 416: 2015-01-13 01:01:47 10.1.1.39 GET /officescan/hotfix_admin/TmUn - 8080 - x.x.x.x
62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 15
Line 417: 2015-01-13 01:01:47 10.1.1.39 GET /officescan/hotfix_admin/TmUn - 8080 - x.x.x.x
62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
Line 418: 2015-01-13 01:01:47 10.1.1.39 GET /officescan/hotfix_admin/TmUn - 8080 - x.x.x.x
62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 15
To resolve the issue, add a dot (.) in the MIME type:
  1. Open the IIS management console.
  2. Go to the OfficeScan website.
  3. Navigate to OfficeScan Virtual Directory > hotfix_admin.
  4. Select MIME Types.
  5. Add a dot (.) as shown below:
    Adding dot in MIME Type
    Click image to enlarge.
Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1107536
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