OfficeScan 11.0 clients cannot automatically upgrade to Patch 1

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise
- Windows 2003 Server R2
- Windows 2003 Standard 64-bit
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2008 Web Server Edition
- Windows 2008 Web Server Edition 64-bit
- Windows 2012 Datacenter R2
- Windows 2012 Server Essential R2
- Windows 2012 Server Essentials
- Windows 2012 Standard
- Windows 2012 Standard R2

Summary

After successfully applying Patch 1 on OfficeScan (OSCE) 11.0 server, the clients are still unable to automatically upgrade to OSCE 11.0 Patch 1.

Details

Upon checking the IIS logs, you can see the following:

Line 416: 2015-01-13 01:01:47 10.1.1.39 GET /officescan/hotfix_admin/TmUn - 8080 - x.x.x.x
62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 15
Line 417: 2015-01-13 01:01:47 10.1.1.39 GET /officescan/hotfix_admin/TmUn - 8080 - x.x.x.x
62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 0
Line 418: 2015-01-13 01:01:47 10.1.1.39 GET /officescan/hotfix_admin/TmUn - 8080 - x.x.x.x
62691CB3BF62DAF233FB2C02782E7BD2 - 403 1 5 15

To resolve the issue, add a dot (.) in the MIME type:

Open the IIS management console.
Go to the OfficeScan website.
Navigate to OfficeScan Virtual Directory > hotfix_admin.
Select MIME Types.
Add a dot (.) as shown below:

Click image to enlarge.

Rating:

Category:

Troubleshoot; Upgrade

Solution Id:

1107536

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