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Slow Outlook performance in Worry-Free Business Security (WFB-SVC) running on Windows 8 or 2012 Termninal Server

    • Updated:
    • 4 Mar 2015
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Platform:
    • Windows 2008 Standard
Summary

You encounter slow performance of Microsoft Outlook running on Windows 8 or 2012 Terminal Server.

Details
Public

To resolve the issue, whitelist the Osprey module:

  1. Open the Registry Editor.
     
    Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
  2. Add a key under [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\WhiteList] and name the key Outlook.
  3. Under [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\Osprey\WhiteList\Outlook], add a string value with the name ProcessImageName.
  4. Assign the data outlook.exe.

     

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1107555
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