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“Cannot complete installation. The installer is unable to load library…” appears when installing Control Manager (TMCM) 6.0

    • Updated:
    • 17 Feb 2015
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
Summary

The following error message shows during TMCM 6.0 installation:

Cannot complete installation The installer is unable to load library C:\Document and Settings\Local Settings\temp\{E65E7628-466E-892A-69C3608C4229}\{665DA9F5-82FA-4890-A400-83AD4142A3F5}\MSDE2000Util.dll

Details
Public

The problem is caused by a corrupt installation of the Visual C++ 2005 redistributable package on your computer. To solve this:

  1. Go to Control Panel.
  2. Locate the Programs and Features section:

    For Windows 2003: Click Add and Remove Programs
    For Windows 2008: Click Programs > Program and Features
    For Windows 2012: Click Program and Features

  3. Find the Visual C++ 2005 redistributable package from the list, right-click on it and then select Uninstall.
  4. Install TMCM once again and during the installation process, a fresh copy of the Visual C++ 2005 redistributable package will be deployed.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1107782
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