Upgrade from Deep Security Agent (DSA) 9.0 SP1 Patch 4 to 9.5.2023 ends prematurely

- Updated:
- 24 Nov 2016
- Product/Version:
- Deep Security 9.0
- Deep Security 9.5
- Platform:
- Windows 2003 Enterprise 64-bit
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Essential Business Server
- Windows 2008 Server Core
- Windows 2008 Server Foundation
- Windows 2008 Server R2
- Windows 2008 Server R2 Datacenter
- Windows 2008 Server R2 Enterprise
- Windows 2008 Server R2 with Hyper-V(TM)
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Server Essential R2
- Windows 2012 Server Foundation R2
- Windows 2012 Standard R2
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows 8.1 32-bit
- Windows 8.1 64-bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional
- Windows XP Professional 64-bit
- Windows XP SP2 32-bit
- Windows XP SP3 32-bit

Summary

You fail to upgrade a Deep Security Agent (DSA) running Deep Security 9.0 Patch 4 to Deep Security 9.5 (9.5.2023) and the Application log in the event viewer of the affected computer shows error in the LIBEAY32.dll library:

Log Name:      Application
Source:        Application Error
Date:          27.1.2015 14:53:59
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      computer.local
  
Description:
Faulting application name: dsa.exe, version: 9.5.2.2023, time stamp: 0x540971dd
Faulting module name: LIBEAY32.dll, version: 6.2.9200.17046, time stamp: 0x53b4864c
Exception code: 0xc0000135
Fault offset: 0x00000000000e2000
Faulting process id: 0x35c
Faulting application start time: 0x01d03a305185794e
Faulting application path: C:\Program Files\Trend Micro\Deep Security Relay\dsa.exe
Faulting module path: LIBEAY32.dll

Details

The issue is caused by a problem in the current installer for the Deep Security Agent 9.5.2023. It has been fixed in the installer for Deep Security Agent 9.5 SP1 (9.5.3.2754), which is now available in the Download Center.

Rating:

Category:

Troubleshoot; Install; Upgrade

Solution Id:

1107785

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.