Unable to access specific websites when connected to InterScan Web Security as a Service (IWSaaS)

- Updated:
- 30 Dec 2019
- Product/Version:
- Trend Micro Web Security 2.0
- Platform:
- N/A N/A

Summary

You may encounter the following error message or request for user verification (captcha) when trying to access specific websites through IWSaaS.

We're sorry...This IP is only allowed to access our API.

We're sorry...This IP is only allowed to access our API. To protect our users, we can't process requests from this IP address. If you believe you have reached this page in error, contact us.

Captcha

Details

Some web servers may dynamically block the connection of a specific IP addresses. If you can access a website directly and you cannot access the website through IWSaaS, the website may not be permitting connections from IWSaaS.

If you encounter this issue, kindly contact Technical Support so that we can make necessary changes on the backend.

Rating:

Category:

Configure

Solution Id:

1107851

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