Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to access specific websites when connected to InterScan Web Security as a Service (IWSaaS)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Interscan Web Security As A Service
    • InterScan Web Security as a Service 2.0
    • Platform:
    • N/A N/A
Summary

You may encounter the following error message or request for user verification (captcha) when trying to access specific websites through IWSaaS.

We're sorry...This IP is only allowed to access our API.  

We're sorry...This IP is only allowed to access our API. To protect our users, we can't process requests from this IP address. If you believe you have reached this page in error, contact us.

Captcha

Details
Public

Some web servers may dynamically block the connection of a specific IP addresses. If you can access a website directly and you cannot access the website through IWSaaS, the website may not be permitting connections from IWSaaS.

If you encounter this issue, kindly contact Technical Support so that we can make necessary changes on the backend.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1107851
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles