Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Anti-Malware: Not Activated" and "vShield Endpoint: Not Registered" messages appear after upgrading Deep Security to version 9.5 or 9.5 Service Pack 1

    • Updated:
    • 10 Mar 2015
    • Product/Version:
    • Deep Security 9.5
    • Platform:
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Foundation R2
    • Windows 2012 Standard R2
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

After upgrading Deep Security to version 9.5 or 9.5 SP1, the Details page of virtual machines (VMs) protected by Deep Security Virtual Appliance (DSVA) displays "Anti-Malware: Not Activated" and the vShield Endpoint shows a "Not Registered" status.

Details
Public

The issue occurs because the vShield Manager Credentials are disconnected during the upgrade of Deep Security.

To resolve the issue, make sure the credentials used by vShield Manager in setting up Deep Security are entered in the vShield Manager. To enter the vShield Manager Credentials:

  1. Open the Deep Security Manager (DSM) console.
  2. Go to Computers and open the vCenter Properties.
  3. On the vShield Manager tab, enter the "Username" and "Password" again.

    Enter Username and Password

  4. Click Test Connection.
  5. Save and apply the changes.

The DSVA should now be registered and the VM’s Anti-Malware protection should work correctly. If the issue persists, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Upgrade
Solution Id:
1108250
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.