Summary
After upgrading Deep Security to version 9.5 or 9.5 SP1, the Details page of virtual machines (VMs) protected by Deep Security Virtual Appliance (DSVA) displays "Anti-Malware: Not Activated" and the vShield Endpoint shows a "Not Registered" status.
Details
The issue occurs because the vShield Manager Credentials are disconnected during the upgrade of Deep Security.
To resolve the issue, make sure the credentials used by vShield Manager in setting up Deep Security are entered in the vShield Manager.
- Deactivate any Deep Security Virtual Appliance.
- Reboot the vShield Manager and wait until the web console becomes accessible.
- On the Deep Security Manager (DSM) console, right-click the vCenter and select Properties.
- Click the vShield Manager tab.
- Manually enter the credentials on the Username and Password fields.
- Click Test Connection.
- Click Apply, then click OK.
- Reactivate the DSVA. If it still shows the error, reboot the DSVA.
The DSVA should now be registered and the VM’s Anti-Malware protection should work correctly. If the issue persists, contact Trend Micro Technical Support.
