After upgrading Deep Security to version 9.5 or 9.5 SP1, the Details page of virtual machines (VMs) protected by Deep Security Virtual Appliance (DSVA) displays "Anti-Malware: Not Activated" and the vShield Endpoint shows a "Not Registered" status.
The issue occurs because the vShield Manager Credentials are disconnected during the upgrade of Deep Security.
To resolve the issue, make sure the credentials used by vShield Manager in setting up Deep Security are entered in the vShield Manager. To enter the vShield Manager Credentials:
- Open the Deep Security Manager (DSM) console.
- Go to Computers and open the vCenter Properties.
- On the vShield Manager tab, enter the "Username" and "Password" again.
- Click Test Connection.
- Save and apply the changes.
The DSVA should now be registered and the VM’s Anti-Malware protection should work correctly. If the issue persists, contact Trend Micro Technical Support.