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"Anti-Malware: Not Activated" and "vShield Endpoint: Not Registered" messages appear after upgrading Deep Security to version 9.5 or 9.5 Service Pack 1

    • Updated:
    • 1 Mar 2017
    • Product/Version:
    • Deep Security 9.5
    • Platform:
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Foundation R2
    • Windows 2012 Standard R2
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

After upgrading Deep Security to version 9.5 or 9.5 SP1, the Details page of virtual machines (VMs) protected by Deep Security Virtual Appliance (DSVA) displays "Anti-Malware: Not Activated" and the vShield Endpoint shows a "Not Registered" status.

Details
Public

The issue occurs because the vShield Manager Credentials are disconnected during the upgrade of Deep Security.

To resolve the issue, make sure the credentials used by vShield Manager in setting up Deep Security are entered in the vShield Manager.

  1. Deactivate any Deep Security Virtual Appliance.
  2. Reboot the vShield Manager and wait until the web console becomes accessible.
  3. On the Deep Security Manager (DSM) console, right-click the vCenter and select Properties.
  4. Click the vShield Manager tab.
  5. Manually enter the credentials on the Username and Password fields.

    Enter Username and Password

  6. Click Test Connection.
  7. Click Apply, then click OK.
  8. Reactivate the DSVA. If it still shows the error, reboot the DSVA.

The DSVA should now be registered and the VM’s Anti-Malware protection should work correctly. If the issue persists, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1108250
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