In the email notification, the “%n” variable is used to show the username. However, there are instances that “%n” is replaced as SYSTEM.
Below is the sample configuration of the notification:
The result shows the following:
Date/Time: 3/4/2015 9:49:26
Result: Virus successfully detected, cannot perform the Clean action (Delete)
To show the actual username:
- On the OSCE server, open c:\Program Files\Trend Micro\Officescan\PCCSRV\ofcscan.ini using a text editor like Notepad.
- Look for DisableSIDName and change the value to “1”.
- Save the file.
- Log in to the OSCE web console.
- Go to Global Settings.
- Click Save to push the configuration to OfficeScan client machines.
The username should now appear in the email notification of OSCE.