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[Hot fix] B1087 - Mobile devices cannot download the Mobile Security (TMMS) 9.1 agent installation package from the Cloud Communication Server (CCS)

    • Updated:
    • 4 Nov 2016
    • Product/Version:
    • Mobile Security for Enterprise 9.1
    • Platform:
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.3 Jellybean
    • Android 4.4 KitKat
    • iOS 7.0+
    • iOS 7.1+
    • iOS 8.0+
    • iOS 8.1
    • iOS 8.2
Summary

Mobile devices cannot connect to the CCS to download the TMMS 9.1 agent installation package. This happens because the internal management server cannot connect to the CCS through a proxy server.

When you go to a URL (For example: https://ccs.trendmicro.com:443/mobile?EK=9OPXR400ZP) to download an agent installation package, you get the following message:

500 Internal Server Error

Details
Public

Hot Fix Build 1087 ensures that mobile devices can successfully download the TMMS 9.1 agent installation program from the CCS.

To resolve the issue:

  1. Install Hot Fix Build 1087.
  2. Run MdmServerSetup.exe on the Management Server.
  3. Complete the installation steps by following the instructions on the window.

    A successful message is displayed on the window after the system completes the installation.

  4. Once done, you should now be able to download the TMMS 9.1 agent installation package.

Release date: March 6, 2015

 
Hot fixes are downloadable code fixes for bugs or specific issues encountered by specific customers. Hot fixes are meant to be interim solutions that will eventually be consolidated into a patch or service pack for your product.
Trend Micro recommends applying patches or service packs instead of individual hot fixes whenever possible.
  • For more information, check the attached Readme file.
  • To get a copy of the Hot Fix, submit a request to Trend Micro Technical Support.
  • Premium Support Program (PSP) clients are advised to contact their Technical Account Managers (TAM).
Premium
Internal
Rating:
Category:
Install
Solution Id:
1108517
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