Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to run the tmeevw service in OfficeScan (OSCE)

    • Updated:
    • 28 Aug 2018
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit

The System Information file shows that the Base Filtering Engine (BSE) service and the Eagle Eye driver (tmeevw.sys) are both stopped and disabled.


The Windows System Event Logs indicates that the tmeevw service failed to start because there are no more endpoints available from the endpoint mapper. The issue occurs because the Base Filtering Engine (BSE) is not running and the tmeevw.sys is dependent on this Microsoft service. To solve the issue:

  1. Go to Start > Run.
  2. Type "regedit" in the field to open the Registry Editor.
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  3. Modify the value of the following key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE “start” = 2

  4. Start the BFE service.
  1. Go to the OSCE server web console.
  2. Select Global Client Settings.
  3. Disable C&C Contact Alert Settings:
    1. On the web console, click Agents > Agent Management.
    2. Select Settings > Privileges and Other Settings.
    3. Go to C&C Contact Alert Settings and untick "Display a notification when a C&C callback is detected".
    4. Choose Apply to all Agents.
  4. Wait for 5 minutes and unload the client:
    1. On the system tray, right-click on the OSCE client icon.
    2. Select Unload OfficeScan.
    3. Enter the password to unload the client.
  5. Reload the client:
    1. Select Start > All Programs.
    2. Click Trend Micro OfficeScan Agent > OfficeScan Agent.
  6. Enable C&C Contact Alert Setting:
    1. Click Agents > Agent Management.
    2. Choose Settings > Privileges and Other Settings.
    3. Select Other Settings.
    4. Under C&C Contact Alert Settings, tick "Display a notification when a C&C callback is detected".
  7. Wait for 5 minutes.
  8. Check if the tmeevw service is running:
    1. Open the Device Manager.
    2. Click Show hidden devices.
    3. Under Non Plug and Play Drivers, locate tmeevw.
    4. Check the tmeevw properties and the status should now show "Started and working properly".
Solution Id:
Did this article help you?

Thank you for your feedback!

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.