The System Information file shows that the Base Filtering Engine (BSE) service and the Eagle Eye driver (tmeevw.sys) are both stopped and disabled.
The Windows System Event Logs indicates that the tmeevw service failed to start because there are no more endpoints available from the endpoint mapper. The issue occurs because the Base Filtering Engine (BSE) is not running and the tmeevw.sys is dependent on this Microsoft service. To solve the issue:
- Go to Start > Run.
- Type "regedit" in the field to open the Registry Editor.
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Modify the value of the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE “start” = 2
- Start the BFE service.
- Go to the OSCE server web console.
- Select Global Client Settings.
- Disable C&C Contact Alert Settings:
- On the web console, click Agents > Agent Management.
- Select Settings > Privileges and Other Settings.
- Go to C&C Contact Alert Settings and untick "Display a notification when a program is blocked".
- Choose Apply to all Agents.
- Wait for 5 minutes and unload the client:
- On the system tray, right-click on the OSCE client icon.
- Select Unload OfficeScan.
- Enter the password to unload the client.
- Reload the client:
- Select Start > All Programs.
- Click Trend Micro OfficeScan Agent > OfficeScan Agent.
- Enable C&C Contact Alert Setting:
- Click Agents > Agent Management.
- Choose Settings > Privileges and Other Settings.
- Select Other Settings.
- Under C&C Contact Alert Settings, tick "Display a notification when a program is blocked".
- Wait for 5 minutes.
- Check if the tmeevw service is running:
- Open the Device Manager.
- Click Show hidden devices.
- Under Non Plug and Play Drivers, locate tmeevw.
- Check the tmeevw properties and the status should now show "Started and working properly".