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"Event: Kernel Unsupported” appears when installing Deep Security Agent (DSA) on Linux

    • Updated:
    • 31 Mar 2015
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Platform:
    • N/A N/A
Summary

During Deep Security Agent (DSA) installation on Linux environment, you get the following error

Event: Kernel Unsupported
 
Description: The VFS_Filter Driver cannot be installed because your computer kernel, (kernel version), is currently unsupported.

Details
Public

To verify if the Operating System (OS) and Kernel version of the Linux machine are supported, run the following command on the terminal:

uname -r

Below are the supported Kernel versions in Deep Security:

If the Kernel version is not supported, contact Trend Micro Technical Support.

If the Kernel version is supported and the correct DSA version is installed, however, issue persists, use the following workaround:

  1. Make sure to import the corresponding DSA installer and Kernel support package into Deep Security Manager (DSM). These appear in the Local Download Center on the DSM web console.
  2. Select the installer from the Local Download Center and click Export Package.
  3. Extract the RPM file and the corresponding DSP file (Plugin-VFS_Filter_xxx).
  4. Copy these files to the Linux machine and run the RPM.
    Follow the installation process of the Linux agent.
    When the installer sees the DSP files on the same location as the RPM file, it also installs the plugin.
  5. Go to the DSM console to activate the agent.

The installation issue should now be resolved. If the error still occurs, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install
Solution Id:
1108926
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