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Renaming the OfficeScan (OSCE) server being used by the clients

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise

Modify the OSCE server name and make the OSCE clients identify the new name.


Before you rename the OfficeScan server, do the following:

  1. Check whether the clients communicate to the OSCE server by IP address or by name. Do one of the following options:
    • Open the console on your browser and check the address.
    • On the console, navigate to Administration > Settings and check the Agent Connection.
  2. Take a snapshot of the virtual server to keep a record of your settings.
  3. Make sure that the name can be resolved inside and outside the network. Once you change the server name and reboot the machine, the Internet Information Server (IIS) will automatically implement the change.

 To rename the OfficeScan server:

  1. Make sure the OSCE server is identified by its internal IP. If the server uses its Fully Qualified Domain Name (FQDN):
    1. From the OSCE web console, go to Administration Settings.
    2. Select Agent Connection.
    3. Set the server to use the internal IP.
    4. Click Save. The clients will then be notified to use the internal IP.
  2. Update the OSCE server configuration and set the server to show the internal IP instead of the old name.
    Note: Changes will take effect when the client machines are rebooted and reconnected to the network.
  3. Change the server name in Windows and reboot the server machine.
  4. Set the OSCE server to use the external server name, and update the OSCE server configuration.
  5. Verify if all the clients, including the machines outside the network, are successfully connecting and showing under Networked Computers > Agent Management in the OSCE console. If some clients are missing, check if they are following the right computer name. Do one of the options below:
  • Open the ofcscan.ini file on the client under C:/program files (x86)/trend micro/officescan client and search for the old computer name or new name.
  • Click Start > Run. Type and execute "\\<Server name or IP Address>\ofcscan\autopcc.exe”.
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