Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

[Known Issue] Java Applet does not work for Chrome versions 42.x and 45.x in SafeSync web portal

    • Updated:
    • 4 Feb 2016
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • N/A N/A
Summary

Since Google Chrome versions 42 and 45 do not support Netscape Plugin Application Programming Interface (NPAPI) and related plug-ins by default, all functions related to Java applet fail.

    • Chrome version 42

      If users did not enable the NPAPI, they will receive a warning message from the web console:

    • Chrome version 45

      Chrome ver 45 warning message

      Users will receive a warning message on the Web console:

      SafeSync couldn’t open Java Applet

Details
Public

This issue affects four (4) functions in SafeSync:

  • Edit on your computer
  • Upload Folders
  • Drag & Drop Upload
  • Download a folder or multi-files at once

As a workaround to the issue, do any of the following:

Option I: Enable NPAPI in Chrome browser settings.

To do this, follow the procedure from this Java article: How do I use Java with the Google Chrome browser?

 
This solution will not work as long as the support for NPAPI is completely removed from Chrome.

Option II: Use a different browser like Firefox, Internet Explorer, and Safari in accessing SafeSync web portal.

As a workaround, use a different browser such as Firefox, Internet Explorer and Safari to access the SafeSync Web Portal.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Upgrade
Solution Id:
1109859
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.