Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

EMC Isilon is unable to connect to the ServerProtect for Storage 6.0

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2012 Enterprise
Summary

When you try to add the scan server, EMC Isilon cannot connect to the ServerProtect for Storage 6.0 and the following error appears:

ICAP server is not responding

Upon checking the packet capture, the following shows:

OPTIONS 10.10.10.10/avscan ICAP/1.0
	ICAP/1.0 400 Bad request
	Date: Tue, 28 Apr 2015 10:33:50 Eastern Daylight Time
	Service: SPFS-AV
	Service-Id: TrendMicro
	ISTag: "9.80.1009-11.615.00-1.615.00"
	X-Scan-File-Max-Size: 1024
	Connection: close
	Encapsulated: null-body=0
Details
Public

Based on the packet capture above, it only shows "10.10.10.10/avscan" and it does not have "icap://" in the request. The error occurs because the request should contain "icap://" but EMC Isilon removes it.

As a workaround, you need to change the path:

  1. Under the ICAP server, click the Add server link.
  2. Enter the following path:

    icap://<IP/hostname of scanner>/spfs-av

    For example, icap://10.10.10.10/spfs-av.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1110191
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.