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"Directory not empty" error message appears when upgrading to InterScan Messaging Security Virtual Appliance (IMSVA) 9.0

    • Updated:
    • 19 May 2015
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 9.0
    • Platform:
    • Virtual Appliance 5.1
Summary

In some scenarios the upgrade from version 8.5 Service Pack 1 to version 9.0 fails because the folder content in /opt/trend/imss is not purged during upgrade.

If this issue applies the log file /var/app_data/installlog, the following error message appears:

2015/04/22 16:51:35 CEST [32296:-142702912] Fail to restore the imss home folder, exception: OSError - [Errno 39] Directory not empty [step.py:3289]

Details
Public

To solve the error during IMSVA 9.0 upgrade:

  1. Go to /opt/trend/ to check if the .imss folder exists. When there is an additional .imss folder, create a backup.
  2. Delete the .imss folder and  run /mnt/backup/dry_run.sh as referenced in the InterScan Messaging Service Virtual Appliance 9.0 Installation Guide.
Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1110698
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