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Submitting files to a case using Secure Web Browser (SSL) Method in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2000 Small Business Server
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP Tablet PC
Summary

This article serves as a guide when submitting files to Technicial Support case using the Security Web Browser (SSL) Method in OSCE.

Details
Public

To submit files to a case using Secure Web Browser Method: 

  1. Go to the following address in your browser:

    https://file.trendmicro.com/integration/uploadpage/SRUpload.php?

  2. Enter username and password as shown in the image below.

    Files Management username and password


    Your username and password will be included in the first Case Creation Notification Email or will be sent by the technician handling your case:


    Username: SR1-1-XXXXXXXXX
    Password:  xxxxxxxxxxxxx

  3. Click the Submit button.
  4. Choose the Upload button as shown in the image below.

    Uploading in Files Management

  5. Go to the Email address field and type the valid email address that belongs to the Account of the Service Request you opened.

    If you opened the service request with youremail@example.com email address, you should use the same account.

    1. Proceed to Upload up to 10 files section, choose Select File and select the location where you have the zipped folder that is password-protected.
    2. Select Ok.
    3. Add a description and click Submit
       
      This is limited to 10 files only.

      Submitting in Files Management
  6. When a pop up message appears asking for confirmation to upload and send, click Yes.

    Confirmation message to upload

  7. Once the upload is done, the success message should appear. 
    Success message
  8. Inform Trend Micro Technicial Support once the files have been uploaded.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1111143
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