Unable to install Security Agent (SA) on a MAC device in Worry-Free Business Security Services (WFBS-SVC)

- Updated:
- 30 Jan 2018
- Product/Version:
- Worry-Free Business Security Services 5.7
- Worry-Free Business Security Services 6.1
- Worry-Free Business Security Services 6.2
- Worry-Free Business Security Services 6.3
- Platform:
- Macintosh Mavericks
- Macintosh Mountain Lion
- Macintosh Snow Leopard
- Macintosh Tiger
- Macintosh Yosemite

Summary

Security Agent cannot be installed on a MAC device and shows the error message:

Unable to connect to server. To resolve this issue download the package again and restart the installation. If the issue persists contact the Administrator.

Details

Use another installation method in installing Security Agent:

Open the MAC terminal.
Enter the following syntax:
sudo installer -pkg <package path> -target <mountpoint>

For example:

sudo installer -pkg /users/admin/Library/WFBS-SVC_Agent_Installer.pkg -target /
If the command is correct, you should see the following lines after entering it:

Installer: Package name is Trend Micro Security
Installer: Installing at base path /
Installer: The install was successful
Verify if you have the Trend Micro icon on the Menu bar located in the upper right-hand section of your screen.

If the issue persists, please contact Trend Micro Technical Support.

Rating:

Category:

Install

Solution Id:

1111653

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