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Collecting ICAP debug logs in ServerProtect for Storage (SPFS) 6.0

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Enterprise
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

This article shows you how to collect ICAP debug log for SPFS.

Details
Public

To collect ICAP debug logs for SPFS:

  1. Launch the Case Diagnostic Tool (CDT).

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    1. Accept the terms of the license agreement and proceed by clicking Start.
    2. Select “SPFS 6.0” and check the option “ICAP”.

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    3. Press Start Debug Mode to turn debug mode on.

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    4. Reproduce the issue while debug mode is running.
    5. Press Stop Debug Mode and click Next to collect the log files.

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  2. Manually collect the ICAP debug log:
    1. Open the /x64/log.conf configuration file.

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    2. Change the debug level from “error” to “debug”, then change the log file path.

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    3. Restart the Normal Server (NS) and reproduce the issue.
    4. Collect the log file from the path defined in log.conf file.
  3. Capture the ICAP packets:
    1. Open Wireshark on the machine where the NS is installed, then click Start.

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    2. Set the filter condition to use ICAP.

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    3. Reproduce the issue then collect the ICAP packets.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1111937
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