Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Intrusion Prevention and Firewall engines appear offline after upgrading to Deep Security 9.6

    • Updated:
    • 13 Apr 2020
    • Product/Version:
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

When the Deep Security Virtual Appliance (DSVA) in a non-NSX environment is upgraded from version 9.5 to 9.6, the following errors may show:

Intrusion Prevention Engine Offline
Firewall Engine Offline

Intrusion Prevention and Firewall Engine Offline

 
This article only applies to vCNs/vShield with DS96 which does not use network protection (IPS/FW). If you are using vCNs/vShield in DSM 9.6, upgrade DSVA to DSVA 9.5 latest version, not DSVA 9.6 latest version.
Details
Public

The issue happens when the Filter Driver has been removed prior to the DSVA upgrade.

Once the DSVA has been upgraded to 9.6, the issue will be resolved.

 
Ensure WRS is disabled before upgrading.

Trend Micro never released a new DSVA for Deep Security 9.6. All existing DSVA 9.6 are upgraded from DSVA 9.5 upon applying Deep Security Agent (DSA) 9.6 for 64-bit RHEL6 package.

To upgrade the existing DSVAs to version 9.6, do any of the following options:

  • Import the latest DSA 9.6 for 64-bit RHEL6 package from the Download Center. When you deploy DSVA to ESXis, DSVA 9.5 will be automatically deployed and upgraded to the latest version.

    DSA 9.6 for 64-bit RHEL6 package from the Download Center

  • Right-click the existing DSVA and click Actions > Upgrade Appliance.
Premium
Internal
Partner
Rating:
Category:
Upgrade
Solution Id:
1111948
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles