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Intrusion Prevention and Firewall engines appear offline after upgrading to Deep Security 9.6

    • Updated:
    • 5 Jan 2017
    • Product/Version:
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

When the Deep Security Virtual Appliance (DSVA) in a non-NSX environment is upgraded from version 9.5 to 9.6, the following errors may show:

Intrusion Prevention Engine Offline
Firewall Engine Offline

Intrusion Prevention and Firewall Engine Offline

 
This article only applies to vCNs/vShield with DS96 which does not use network protection (IPS/FW). If you are using vCNs/vShield in DSM 9.6, upgrade DSVA to DSVA 9.5 latest version, not DSVA 9.6 latest version.
Details
Public

The issue happens when the Filter Driver has been removed prior to the DSVA upgrade.

Once the DSVA has been upgraded to 9.6, the issue will be resolved.

 
Ensure WRS is disabled before upgrading.

Trend Micro never released a new DSVA for Deep Security 9.6. All existing DSVA 9.6 are upgraded from DSVA 9.5 upon applying Deep Security Agent (DSA) 9.6 for 64-bit RHEL6 package.

To upgrade the existing DSVAs to version 9.6, do any of the following options:

  • Import the latest DSA 9.6 for 64-bit RHEL6 package from the Download Center. When you deploy DSVA to ESXis, DSVA 9.5 will be automatically deployed and upgraded to the latest version.

    DSA 9.6 for 64-bit RHEL6 package from the Download Center

  • Right-click the existing DSVA and click Actions > Upgrade Appliance.
Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1111948
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