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"Can't start Apache 2.2 Service..." error appears when upgrading to OfficeScan (OSCE) 11.0 Service Pack 1 (SP1)

    • Updated:
    • 30 Dec 2019
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • Platform:
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
Summary

When you try to install OSCE 11.0 SP1, you receive the following error:

Can't start the Apache 2.2 Service. Manually start the Apache 2.2 Service and press Retry to continue installation.

Can't start the Apache 2.2 Service

Upon checking the httpd.conf file, it shows the following:

#BEGIN PHP INSTALLER EDITS – REMOVE ONLY ON UNINSTALL  PHPIniDir "C:\Program Files (x86)Trend Micro\Officescan\PCCSRV\PLM\PHP\"  LoadModule php5_module "C:\Program Files (x86)Trend Micro\Officescan\PCCSRV\PLM\PHP\php5apache2_2.dll"  #END PHP INSTALLER EDITS - REMOVE ONLY ON UNINSTALL

Manually starting the Apache service also fails. The issue only happens in OfficeScan server using Apache.

Details
Public

Based on the Application Event log, the issue happens because it cannot load the php5apache2_2.dll file due to an error related to VCREDIST.

To resolve the issue, download and install Microsoft Visual C++ 2008 Redistributable Package (x86).

Premium
Internal
Partner
Rating:
Category:
Upgrade
Solution Id:
1112027
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