Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Compatibility between Windows 10 and OfficeScan/Apex One

    • Updated:
    • 18 Mar 2019
    • Product/Version:
    • Apex One All.All
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
Summary

Microsoft has changed the upgrade process for Windows with its Windows 10 OS. Instead of a new version of Windows every few years, they now provide a full feature upgrade approximately every 6 months.

According to Microsoft, Windows servicing contains the following three (3) channels:

  • Semi-Annual Channel (Targeted) - also known as Current Branch (CB)
  • Semi-Annual Channel - also known as Current Branch (CB)
  • Long-Term Servicing Channel - also known as Long-Term Servicing Branch (LTSB)

Please refer to the following article for more information: Overview of Windows as a service.

As these are major changes to the operating system, we also provide patches for our products to verify compatibility with the changes made. These patches are generally released within one (1) month of the Microsoft Windows 10 Feature Upgrade release.

We recommend to hold off on updating Windows to the new release until after the OfficeScan/Apex One agents have applied the appropriate patch, as doing so beforehand may result in incompatibilities. Incompatibilities may include performance issues, program crashes, and even system BSoDs.

Details
Public

Patches are mostly cumulative. Please read the Patch ReadMe file to verify the required prior patch level for the patch. All patches, with their compatibility information, can be found on our Download Center.

Windows 10 VersionOfficeScan 11.0 PatchOfficeScan XG (non-SP1) PatchOfficeScan XG SP1 PatchApex One
Initial Windows 10OfficeScan 11.0 SP1 CP 4150 R2 & ReadMeCompatibleCompatibleCompatible
Windows 10 RS1 (1607) - Anniversary UpdateOfficeScan 11.0 SP1 P1 B6242 & ReadMeCompatibleCompatibleCompatible
Windows 10 RS2 (1703) - Creators UpdateOfficeScan 11.0 SP1 P1 CP 6355 R1 & ReadMeOfficeScan XG P1 1556 & ReadMeCompatibleCompatible
Windows 10 RS1 (1709) - Fall Creators UpdateOfficeScan 11.0 SP1 P1 CP 6469 & ReadMeOfficeScan XG CP 1775 & ReadMeCompatibleCompatible
Windows 10 RS4 (1803) - April 2018 UpdateOfficeScan 11.0 SP1 P1 CP 6540 & ReadMeOfficeScan XG CP 1876 & ReadMeOfficeScan XG SP1 CP 5147 & ReadMeCompatible
Windows 10 RS5 (1809) - October 2018 UpdateOfficeScan 11.0 SP1 P1 CP 6583 R1 & ReadMeOfficeScan XG CP 1905 & ReadMeOfficeScan XG SP1 CP 5261 & ReadMeCompatible
Premium
Internal
Rating:
Category:
Update
Solution Id:
1112083
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles