OfficeScan 11.0 Service Pack 1 (SP1) and OfficeScan 10.6 Service Pack 3 (SP3) can support Windows 10 by applying the critical patch. Below are the features that you can get from the Windows 10 critical patch:
OfficeScan 11.0 SP1 Critical Patch Enhancements
- Platform and Browser Support
OfficeScan agent supports Windows 10 (Home, Pro, Education, and Enterprise editions). OfficeScan also supports Microsoft Edge.
- Early Launch Anti-Malware Protection
OfficeScan supports the Early Launch Anti-Malware (ELAM) feature as part of the Secure Boot standard to provide boot time protection on endpoints. Administrators can enable this feature to start OfficeScan agents before the other third-party software drivers when endpoints start up. This feature enables OfficeScan agents to detect malware during the boot process.
- Enhanced Suspicious Object Subscription Process
When administrators register OfficeScan to a Control Manager server that is connected to Deep Discovery, OfficeScan automatically subscribes to Control Manager to synchronize suspicious objects and retrieve actions against these objects.
For more information, refer to the OfficeScan 11.0 SP1 Critical Patch Readme file.
OfficeScan 10.6 SP3 Critical Patch Enhancement
- Platform Support
OfficeScan client supports Windows 10 (Home, Pro, and Enterprise editions).
For more information, refer to the OfficeScan 10.6 SP3 Critical Patch Readme file.
To know more about the critical patch that makes OfficeScan compatible with Windows 10, refer to the following frequently asked questions (FAQs):
What is best practice for Critical Patch installation?
Customers are recommended to apply and deploy this critical patch first before upgrading to Windows 10.
For OfficeScan 10.6 SP3 users, Critical Patch 5712 or later is required prior to Windows 10 Critical Patch installation.
What will happen if the OS was upgraded to Windows 10 prior applying Critical Patch?
For OfficeScan 10.6 SP3, the client will be removed by Windows if the OS was upgraded to Windows 10 without the Critical Patch.
For OfficeScan 11.0 SP1, it has been confirmed that the Trend Micro Unauthorized Change Prevention Service will not run properly in this scenario. Please note that non-patched OfficeScan 11.0 SP1 on Windows 10 is not fully tested. It is recommended to apply and deploy the Windows 10 Critical Patch to ensure compatibility.
Will the hot fix or ActiveUpdate function still work if we have non-patched OfficeScan 11.0 SP1 or 10.6 SP3 agent on Windows 10?
Yes, but please install and deploy Windows 10 Critical Patch to Windows 10 agents to ensure compatibility.
Which OfficeScan versions do we have Windows 10 Critical Patches for?
OfficeScan 11.0 SP1 and 10.6 SP3 Windows 10 Critical Patches are available in Trend Micro Download Center.
Will the Critical Patch overwrite some OfficeScan 11.0 SP1 or OfficeScan 10.6 SP3 hot fixes?
This critical patch package will not overwrite the existing OfficeScan 10.6 SP3 hot fixes.
For OfficeScan 11.0 SP1, some hot fixes may get overwritten. Although this critical patch was developed based on SP1, some hot fixes are not merged due to the timing of the release. This critical patch package can check and show a warning during installation if it detects an installed Service Pack 1 hot fix(es) that it would overwrite.
What should we do when OfficeScan 11.0 SP1 hot fixes are overwritten by Windows 10 Critical Patch?
Please contact Trend Micro Technical Support to request for Critical Patch based hot fixes.
The critical patches can now be downloaded via Trend Micro Download Center. For more information about this release, refer to the following:
- OfficeScan 11.0 SP1 Critical Patch Online Help and Admin Guide
- OfficeScan 10.6 SP3 Critical Patch Readme file