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How to enable debug log of Patch Agent in ServerProtect for Network Appliance Filer (SPNAF) 5.8

    • Updated:
    • 24 Aug 2015
    • Product/Version:
    • ServerProtect for EMC Celerra 5.58
    • ServerProtect for EMC Celerra 5.8
    • ServerProtect for Microsoft Windows/Novell Netware 5.5
    • ServerProtect for Microsoft Windows/Novell Netware 5.58
    • ServerProtect for Microsoft Windows/Novell Netware 5.7
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Enterprise
Summary

The Patch Agent is the module that Active Update (AU) uses to load engines and patterns after updating. Its debug log is different from the SPNT’s.

Details
Public

To enable and collect the Patch Agent log:

  1. Find the Patch Agent:

    The folder containing the patch agent is where the Information server downloads both the engine and the pattern. The file to locate is auspnt50.zip.

     
    For an SPNX default installation, the path is C:\Program Files\Trend\SProtect\SpntShare\ServerProtect\spnt580.
  2. Uncompress the auspnt50.zip file and modify the configuration file:
    1. Unzip auspnt50.zip to extract the files AUSPNT50.dll and AuSpnt50.ini.

      ”Unzipauspnt50"

    2. Open AuSpnt50.ini for editing.

      ”AuSpnt50.ini”

    3. Add the following lines at the top:

      debug_mode2

      newAuSpnt50.ini

    4. Save the file.
  3. Replace the auspnt50.zip file with a new version:
    1. Select/highlight both AUSPNT50.dll and AuSpnt50.ini.
    2. Right-click on any of the files and click Send To > Compressed (zipped) Folder.

      Compress

    3. Assign the name auspnt50.zip to the resulting file.

      assignauspnt50.zip

    4. Open the folder C:\Program Files\Trend\SProtect\SpntShare\ServerProtect\spnt580 and rename “auspnt50.zip” to “auspnt50_back.zip”.
    5. Copy the new version of auspnt50.zip generated above into the folder C:\Program Files\Trend\SProtect\SpntShare\ServerProtect\spnt580. Take note of its size (file size shows 43,558 bytes in the example below) as this value will be used later.

      notefilesize

  4. As the size of auspnt.zip has been changed, server.ini should also be modified accordingly:
      1. Open the folder C:\Program Files\Trend\SProtect\SpntShare\server.ini.
      2. Edit the lines containing the “update_path” of the new auspnt50.zip file with the correct size as highlighted in red in the image below:

        updatepath

  5. Deploy the virus pattern / scan engine onto the target server:
    1. Open the ServerProtect Management console.
    2. Expand the Update section.
    3. Click Deploy Now.

      deploynow

  6. Enable debug logging level mode:
    1. Open the ServerProtect installation folder in the target Normal server:
      • C:\Program Files\Trend\Sprotect\x64 for a 64-bit machine
      • C:\Program Files\Trend\Sprotect for a 32-bit machine
    2. Open the PatchDLL.ini file and make sure that the following two lines appear at the top of this file:

      debug_mode2

    3. Save the file.

      savefile

  7. Collect debug log file:

    a. Collect the C:\AUError.txt file which, at this stage, is located in the target Normal Server.

    debuglogs

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1112201
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