[Hot Fix] B3045 - Agent version does not show "Service Pack 1" after upgrading to OfficeScan (OSCE) 11.0 Service Pack 1

- Updated:
- 8 Sep 2015
- Product/Version:
- OfficeScan 11.0
- Platform:
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server Core
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2008 Web Server Edition
- Windows 2008 Web Server Edition 64-bit
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Enterprise R2
- Windows 2012 Server Essential R2
- Windows 2012 Server Essentials
- Windows 2012 Standard
- Windows 2012 Standard R2
- Windows 2012 Web Server Edition
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit

Summary

Even when the OfficeScan agent has been upgraded from version 10.6 to version 11.0 Service Pack 1, it does not reflect on the Component Versions window.

Agent version has no Service Pack 1

It should appear similar to the image below:

Correct Agent version

Details

Hot Fix Build 3045 ensures that the OfficeScan agents display the correct version information.

Release date: July 21, 2015

Hot fixes are downloadable code fixes for bugs or specific issues encountered by specific customers. Hot fixes are meant to be interim solutions that will eventually be consolidated into a patch or service pack for your product.
Trend Micro recommends applying patches or service packs instead of individual hot fixes whenever possible.

For more information, check the attached Readme file.
To get a copy of the hot fix, submit a request to Trend Micro Technical Support.
Premium Support Program (PSP) clients are advised to contact their Technical Account Managers (TAM).

Rating:

Category:

Troubleshoot

Solution Id:

1112297

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