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Prevent TSCCensus.exe from running while the OfficeScan 11.0 agent processes a scan

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan 11.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit

While running a scan, the OfficeScan agent may unexpectedly launch the TSCCensus.exe process. This process is used for Smart Protection Network feedback. When this happens on the Microsoft Windows platform, Windows opens a command prompt to "C:\WINDOWS\TSCCensus.exe".


To resolve the issue, apply the hot fix appropriate for your product version:

  • OfficeScan 11.0 (EN version) - Hot Fix B1988
  • OfficeScan 11.0 (TC version) - Hot Fix B1995

If your version is not listed above, request the hot fix from Trend Micro Technical Support.

Follow the procedure below to apply the hot fix.

  1. Install the hot fix.
  2. Open the ofcscan.ini file under the \PCCSRV\ folder of OfficeScan server installation directory.
  3. Add the "EnableTSCCensus" key under the "Global Setting" section and set its value to "0".

    [Global Setting]

    To allow TSCCensus.exe to run during scans, set the key value to "1".
  4. Save the changes and close the file.
  5. Open the OfficeScan web console and navigate to Agents > Global Agent Settings.
  6. Click Save to deploy the setting to agents.

The OfficeScan server deploys the command to OfficeScan agents and adds the following registry entry on all OfficeScan agent computers:

Path: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ PC-cillinNTCorp\CurrentVersion\Misc.\
Key: EnableTSCCensus
Value: 0

Configure; Deploy
Solution Id:
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