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Duplicate username after upgrading from Mobile Security (TMMS) for Enterprise 9.0 SP 1 to SP 2

    • Updated:
    • 7 Nov 2016
    • Product/Version:
    • Mobile Security for Enterprise 9.0
    • Platform:
    • Android 2.3 Gingerbread
    • Android 3.x Honeycomb
    • Android 4.0 Ice Cream Sandwich
    • Android 4.1 Jellybean
    • Android 4.2 Jellybean
    • Android 4.3 Jellybean
    • iOS 5.0+
    • iOS 6.0+
    • iOS 7.0+
    • Windows Phone 8.0
Summary

A username can be duplicated in TMMS 9.0 Service Pack (SP) 1 after un upgrade to TMMS 9.0 SP 2 or later version. When the administrator tries to modify one user information, users with the similar username will be changed with the same details.

Details
Public

To resolve the issue, do the following:

  1. Download the SQL Script zip file, then extract the files to a folder.
  2. Run the detectproblem.sql file to confirm if TMMS has a username duplication issue.
  3. If there are resulting records, run the resolveproblem.sql file. This will add a tail number for the repeated username.

Upon completing the steps, the duplicate username issue will no longer happen.

Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1112796
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