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Update Agents cannot upgrade to OfficeScan 11.0 Service Pack 1 (SP1) due to missing SIG files

    • Updated:
    • 3 Nov 2015
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

The OfficeScan (OSCE) agent cannot upgrade to version 11.0.3569 Service Pack 1 (SP1) because the Update Agent has missing SIG files under the update agent\activeupdate\ folders. In addition, the MD5 files are not yet updated.

Details
Public

There is no log to explain why the SIG files are missing. As a workaround, do the following:

  1. Disable the Update Agent configuration.
  2. Delete the ActiveUpdate.
  3. Reset the Update Agent again.
Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1112824
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