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"Prepare Host" and "Deploy DSVA" tasks are running for indefinite time

    • Updated:
    • 10 Nov 2015
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • VMware ESXi 5.0
    • VMware ESXi 5.1
    • VMware ESXi 5.5
    • VMware vCenter 5.0
    • VMware vCenter 5.5
    • VMware vSphere 5.1
Summary

When preparing ESXi Host with a Deep Security Filter Driver or deploying a Deep Security Virtual Appliance (DSVA) to ESXi Host, the process runs for an indefinite period of time. The scenario causes the Deep Security Manager (DSM) server0.log to display the following error message:

WARNING: ThID:309|TID:0|TNAME:Primary|UID:13|UNAME:test1|Error running command.: com.thirdbrigade.manager.core.command.AuthorizationException

Details
Public

The issue occurs because the user who executes the task has insufficient rights. In order to successfully perform these tasks, the user is required to have administrative rights when logging into the DSM.

For further information about administrative rights, refer to this article: Permissions required for Deep Security Virtual Appliance (DSVA) deployment and operations.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1112923
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