Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Issue with deploying Data Loss Prevention (DLP) in an isolated network environment of OfficeScan (OSCE) 11.0

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

When the OSCE server is located in an isolated network enviroment, the DLP agent is unable to deploy to agents. In the filelist, there is no DLP package or DLP SDK DLL in the DLPlite folder on the client's side. Upon checking tmudmp.txt, it shows the following:

Inf 20151130 10:03:24 3420 1836 The origin version[1.0] of item [1][524][L1][P1] is not between [0.0] to [0.
0], not possible to upgrade
Inf 20151130 10:03:24 3420 1836 Can not find item[1][524][L1][P1] info can not find
Inf 20151130 10:03:24 3420 1836 No need to update.
Inf 20151130 10:03:24 3420 1836 The origin version[1.0] of item [1][525][L1][P1] is not between [0.0] to [0.
0], not possible to upgrade
Inf 20151130 10:03:24 3420 1836 Can not find item[1][525][L1][P1] info can not find
Inf 20151130 10:03:24 3420 1836 No need to update.
Inf 20151130 10:03:24 3420 1836 The origin version[1.0] of item [1][526][L1][P1] is not between [0.0] to [0.
0], not possible to upgrade
Inf 20151130 10:03:24 3420 1836 Can not find item[1][526][L1][P1] info can not find
Inf 20151130 10:03:24 3420 1836 No need to update.

524, 525, and 526 are DLP-related Active Update Identifiers (AUIDs). Since the customer is in an isolated network, the OSCE server is unable to get them from Trend Micro Active Update (TMAU). Above, it shows that 524, 525, and 526 cannot be found and there is no need to update them.

Details
Public

To resolve the deployment issue:

  1. Find a working OSCE server with DLP installed.
  2. Go to ...\OfficeScan\PCCSRV\Download\server.ini.
  3. Open the server.ini file.
  4. Copy and paste the sections for 524 and 525 from the opened server.ini to the problematic OSCE server's server.ini.

    server.ini

  5. Go to the ...\OfficeScan\PCCSRV\Download\product directory.
  6. Copy the following gzip files from the source server to the destination server:
    • libDLPPatchAgent.zip
    • DLPlite.zip
    • libDLPPatchAgent_64.zip
    • DLPlite_x64.zip
    • DLPLite_common.zip
    • DLPLite_common_x64.zip
  7. Re-deploy DLP.

DLP deployment should proceed without issue.

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
1113130
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.