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Unresponsive web console due to multiple CGI processes running in OfficeScan (OSCE) 11.0

- Updated:
- 27 Jul 2020
- Product/Version:
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 2008 Enterprise 64-bit
- Windows 2012 Enterprise R2

Summary

The web console becomes unresponsive if the Task Manager is running a lot of CGI processes.

Details

The ofcservice.exe crash happens when querying AEGIS logs. The crash may be caused by an abnormal log size.

To resolve the issue:

Stop OfficeScan Primary Service on the OSCE server.
Go to ..Trend Micro\OfficeScan\PCCSRV.
Open ofcscan.ini using Notepad.
Increase the setting values as shown below:
Command_Handler_Static_Thread_Number = 40
[INI_DBFILE_SECTION]
DB_ENFORCE_DBFLUSH_PERIOD=86400

By default, dbserver does DB pack every two hours. Extend DB pack period to one day by changing the ofcscan.ini setting above.
Restart OfficeScan Primary Service.

The web console should now work without issue.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1113170

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