Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unresponsive web console due to multiple CGI processes running in OfficeScan (OSCE) 11.0

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • Windows 2008 Enterprise 64-bit
    • Windows 2012 Enterprise R2
Summary

The web console becomes unresponsive if the Task Manager is running a lot of CGI processes.

Details
Public

The ofcservice.exe crash happens when querying AEGIS logs. The crash may be caused by an abnormal log size.

To resolve the issue:

  1. Stop OfficeScan Master Service on the OSCE server.
  2. Go to ..Trend Micro\OfficeScan\PCCSRV.
  3. Open ofcscan.ini using Notepad.
  4. Increase the setting values as shown below:

    Command_Handler_Static_Thread_Number = 40
    [INI_DBFILE_SECTION]
    DB_ENFORCE_DBFLUSH_PERIOD=86400

     
    By default, dbserver does DB pack every two hours. Extend DB pack period to one day by changing the ofcscan.ini setting above.
  5. Restart OfficeScan Master Service.

The web console should now work without issue.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1113170
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles