Security Agent shows offline after upgrading Worry-Free Business Security Services (WFBS-SVC)

- Updated:
- 30 Dec 2019
- Product/Version:
- Worry-Free Business Security Services 5.7
- Worry-Free Business Security Services 5.8
- Worry-Free Business Security Services 5.9
- Worry-Free Business Security Services 5.9
- Worry-Free Business Security Services 6.0
- Worry-Free Business Security Services 6.0
- Worry-Free Business Security Services 6.1
- Worry-Free Business Security Services 6.1
- Worry-Free Business Security Services 6.2
- Worry-Free Business Security Services 6.3
- Worry-Free Business Security Services 6.3
- Worry-Free Business Security Services 6.5
- Worry-Free Business Security Services 6.5
- Worry-Free Business Security Services 6.6
- Worry-Free Business Security Services 6.6
- Worry-Free Business Security Services 6.7
- Platform:
- N/A N/A

Summary

The Security Agent shows offline after a version upgrade.

This problem happens when users repair the Security Agent installation using the Repair option from the Control Panel. This action will cause the agent to become offline, and the password for lock, unload and uninstall will not work as well.

Details

To resolve the issue, the agent needs to be installed again from the WFBS-SVC portal. Do the following:

Log in to the WFBS-SVC portal.
Go to Security Agents and choose the group where the agent is originally located.
Click +Add Security Agents.
Click Install On This Endpoint.

The Security Agent will now show Online again.

Rating:

Category:

Deploy; Install; Uninstall; Update; Migrate

Solution Id:

1113375

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.