Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Security Agent shows offline after upgrading Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 31 Jan 2018
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services 5.8
    • Worry-Free Business Security Services 5.9
    • Worry-Free Business Security Services 6.0
    • Worry-Free Business Security Services 6.1
    • Worry-Free Business Security Services 6.2
    • Worry-Free Business Security Services 6.3
    • Platform:
    • N/A N/A
Summary

The Security Agent shows offline after a version upgrade.

This problem happens when users repair the Security Agent installation using the Repair option from the Control Panel. This action will cause the agent to become offline, and the password for lock, unload and uninstall will not work as well.

Details
Public

To resolve the issue, the agent needs to be installed again from the WFBS-SVC portal. Do the following:

  1. Log in to the WFBS-SVC portal.
  2. Go to Devices > Add Devices.
  3. Click Install.

The Security Agent will now show Online again.

Premium
Internal
Rating:
Category:
Deploy; Install; Uninstall; Update; Migrate
Solution Id:
1113375
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

Related Articles