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HTTP 500 "The website cannot display the page" dashboard error appears after installing OfficeScan (OSCE) 11.0 Service Pack (SP) 1 Critical Patch 4150 or OfficeScan XG

    • Updated:
    • 21 Sep 2017
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

The HTTP 500 "The website cannot display the page" message shows up in the web console dashboard after installing OfficeScan 11.0 Service Pack 1 Critical Patch 4150 and OfficeScan XG.

The website cannot display the image

Click image to enlarge

The following HTTP return code can be found in the web server log:

192.168.56.1 GET /officescan/console/html/widget/index.php - 4343 - 192.168.56.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/7.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729) 500 0 0 31

This shows that the Programs and Features control panel is missing two C++ programs:

  • Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
  • Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

The ...\PCCSRV\PLM\PHP folder is also missing.

Details
Public

To resolve the dashboard error:

  1. Download and install the following in the OfficeScan server:
  2. Uninstall the old version of PHP (v5.3.27).
     
    Critical Patch 4150 installs the newer version of PHP (v5.4.38) in the ...\PCCSRV\PLM\PHP folder. There's no need to do anything else after uninstalling the older version.
  3. Reboot the OfficeScan server and verify the result.

If the issue persists, collect and submit the CDT logs to Trend Micro Technical Support for further assistance.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1113431
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