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VMware Tools 10.x Interoperability Issues with Deep Security

    • Updated:
    • 27 Jun 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 11.0
    • Deep Security 11.1
    • Deep Security 11.2
    • Deep Security 11.3
    • Deep Security 12.0
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

Trend Micro has received several reports of Deep Security Anti-Malware Agents going offline and other performance issues in agentless protection environments that have recently upgraded VMware Tools to version 10.x.

The following are the sample symptoms that affected customers may experience after upgrading to VMware Tools 10.x:

  • Very slow logon to and from servers occurs via RDP. A black screen during logon/logoff occurs for more than a minute.
  • Agentless protection shows as offline on all Server 2003 R2 SP2 servers.
  • Publishing of workflows on SharePoint 2013 servers is extremely slow, from three (3) seconds to three (3) minutes.
  • Exchange database cluster failover after disabling AV-protection for one node in Deep Security Manager.
  • Applications that were started from a network share are no longer functional.
Details
Public

Cause Analysis

Trend Micro has reported the issue, and is actively working with VMware to resolve it. Our understanding is that some other vendors have also reported similar issues to VMware.

To know more about this issue, refer to this VMware article: Virtual machine performance issues after upgrading VMware tools version to 10.0.x in NSX/ VMware vCloud Networking and Security 5.5.x (2144236).

Solution

VMware recently released VMware Tools 10.0.8 to fix this issue. For more information, check out the VMware Tools 10.0.8 Release Notes.

Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1113568
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