Empty endpoint and domain nodes list after deploying agents via remote installation in OfficeScan (OSCE)

- Updated:
- 13 Apr 2020
- Product/Version:
- OfficeScan 11.0
- OfficeScan 11.0
- OfficeScan XG
- OfficeScan XG.All
- Platform:
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Server R2
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server Core
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2008 Web Server Edition
- Windows 2008 Web Server Edition 64-bit
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Enterprise R2
- Windows 2012 Server Essential R2
- Windows 2012 Server Essentials
- Windows 2012 Standard
- Windows 2012 Standard R2

Summary

When attempting to deploy OSCE agents using remote installation, OSCE does not list domain and endpoint nodes i.e. the list is empty.

Click image to enlarge

Details

To resolve the agent deployment issue:

Check if the Computer Browser Service is running:
1. Go to Start > Run > services.msc.
2. If the service is not running, start it and set the Startup Type to "Automatic" by selecting it from the dropdown menu.
3. Click OK to close the service window.
Once you have verified that the Computer Browser Service is running, see if the Windows domains and endpoints are now listed in the OSCE console.

If the issue persists, please contact Trend Micro Technical Support for assistance.

Rating:

Category:

Deploy

Solution Id:

1113656

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