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Suggested actions for Deep Security Manager (DSM) alerts

    • Updated:
    • 26 Jul 2017
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Amazon AMI 32-bit
    • Amazon AMI 64-bit
    • CentOS 5.4 32-bit
    • CentOS 5.4 64-bit
    • CentOS 5.5 32-bit
    • CentOS 5.5 64-bit
    • CentOS 5.6 32-bit
    • CentOS 5.6 64-bit
    • CentOS 5.7 32-bit
    • CentOS 5.7 64-bit
    • CentOS 5.8 32-bit
    • CentOS 5.8 64-bit
    • CentOS 6 32-bit
    • CentOS 6 64-bit
    • CentOS 6.1 32-bit
    • CentOS 6.1 64-bit
    • CentOS 6.2 32-bit
    • CentOS 6.2 64-bit
    • CentOS 7.0 64-bit
    • HPUX 11.x
    • IBM AIX 5.3
    • IBM AIX 6.1
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - SuSE 10
    • Linux - SuSE 10 64-bit
    • Linux - SuSE 11
    • Linux - SuSE 11 64-bit
    • N/A N/A
    • Oracle Linux 5 32-bit
    • Oracle Linux 5 64-bit
    • Oracle Linux 6 32-bit
    • Oracle Linux 6 64-bit
    • Oracle Solaris 11 SPARC
    • Oracle Solaris 11 x86
    • Ubuntu 10.04 64-bit
    • Ubuntu 12.04 64-bit
    • Unix - Solaris (Sun) version 10 (SunOS 5.10)
    • Unix - Solaris (Sun) version 9 (SunOS 5.9)
    • VMware ESXi 5.0
    • VMware ESXi 5.1
    • VMware ESXi 5.5
    • VMware vCenter 5.0
    • VMware vCenter 5.5
    • VMware vSphere 5.1
    • VMware vSphere 5.5
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Foundation R2
    • Windows 2012 Standard R2
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
    • Windows XP SP2 32-bit
    • Windows XP SP3 32-bit
Summary

Know what to do when a specific DSM alert appears. This article enumerates the recommended actions for most common DSM alerts.

Details
Public
AlertPriorityActionLog
Agent configuration package too largeWarning
  • To resolve, delete some db and log files, and reduce the rules assigned.
  • As a workaround, customer can ignore this alert. Go to Network Engine > Advanced Network Engine Settings and unselect Generate an Alert when Agent configuration package exceeds maximum size.
  • DSA debug log
  • DSM debug log
Anti-Malware Component Update FailedWarningCheck whether the AM license is expired or not. Confirm whether the agent can connect to relay.
  • DSA/VM diagnostic package
  • DSR diagnostic package
  • DSM diagnostic package
Anti-Malware Engine OfflineCriticalCheck this article: Troubleshooting guidelines for common Deep Security issues.N/A
Anti-Malware protection is absent or out of dateWarningPerforming a security update will fix this alert. When the security update is finished, go to Computer > Update and it should show "Up-to-date".
  • DSA/VM diagnostic package
  • DSR diagnostic package
  • DSM diagnostic package
Application Type MisconfigurationWarningRefer to this article: "There are one or more Application Type conflicts on this Computer..." appears in DPI Events when updating the Deep Security Agent (DSA).N/A
Communications Problem DetectedWarningTest the connection between DSA (4118) and DSM (4120) using telnet. Ensure that DSA and DSM can resolve its hostname.
  • DSA and DSM diagnostic package
  • Wireshark package during reproduce
Computer Reboot RequiredWarningWhen there is any change on the driver-related level, request a machine OS reboot for the changes to take effect.N/A
Connection to Filter Driver FailureCriticalN/A
  • ESXi bundle log
  • DSVA diagnostic package
Firewall Engine OfflineCriticalFollow this article: Intrusion Prevention and Firewall engines appear offline after upgrading Deep Security
  • ESXi bundle log
  • DSVA diagnostic package
  • DSA diagnostic package
Integrity Monitoring Engine OfflineCriticalFollow this article: Rebuild Baseline Failure, Integrity Monitoring Engine Offline and Anti-Malware Engine Offline errors shows after activating a VM.N/A
Integrity Monitoring information collection has been delayedWarningCheck this article: “Integrity Monitoring information collection has been delayed” appears in Deep Security.N/A
Intrusion Prevention Engine OfflineCriticalFollow this article: Intrusion Prevention and Firewall engines appear offline after upgrading Deep Security
  • ESXi bundle log
  • DSVA diagnostic package
  • DSA diagnostic package
Log Inspection Engine OfflineCriticalRemove the rules one by one to narrow down the issue.
  • DSA debug log
  • DSM debug log
Relay Update Service UnavailableCriticalFollow this article: The Deep Security Relay (DSR) Agent generates an alert "Relay Update Service Unavailable" after its own update.N/A
Scheduled Malware Scan Failure (Agent/Appliance configuration error)N/ATo resolve the issue:
  1. Check if DSA's malware configuration contains any invalid char in exclusion list.
  2. Check if there is any third-party AV product installed on DSA.
  • DSM diagnostic package
  • DSA diagnostic package
Scheduled Malware Scan Failure (Unable to communicate with Agent/Appliance)N/ATo resolve the issue:
  1. Check the communication port.
  2. Check if the DSA service is running or not.
  • DSM diagnostic package
  • DSA diagnostic package
  • DSA Wireshark log
Security Update: Pattern Update on Agent/Appliance Failed.N/ATo resolve the issue:
  1. Check if DSA package is installed into DSM.
  2. Check if there is a valid Relay group for this DSA.
  3. Confirm the connection and 4122 port of DSR
  • DSM diagnostic package
  • DSA diagnostic package
Send Policy Failed (Internal Server Error)CriticalReset and reactive the DSA.
  • DSA debug log
  • DSM debug log
Software Update: Integrity Monitoring Module Installation FailedN/ATo resolve the issue:
  1. Check if DSA package is installed into DSM.
  2. Check if there is a valid Relay group for this DSA.
  3. Confirm the connection and 4122 port of DSR.
  • DSM diagnostic package
  • DSA diagnostic package
Software Update: Intrusion Prevention Module Installation FailedN/ATo resolve the issue:
  1. Check if DSA package is installed into DSM.
  2. Check if there is a valid Relay group for this DSA.
  3. Confirm the connection and 4122 port of DSR.
  4. If it is Linux OS, check if this kernel is kernel support list.
  • DSM diagnostic package
  • DSA diagnostic package
Software Update: Log Inspection Module Installation FailedN/ATo resolve the issue:
  1. Check if DSA package is installed into DSM.
  2. Check if there is a valid Relay group for this DSA.
  3. Confirm the connection and 4122 port of DSR.
  • DSM diagnostic package
  • DSA diagnostic package
Software Update: Web Reputation Module Installation FailedN/ATo resolve the issue:
  1. Check if DSA package is installed into DSM.
  2. Check if there is a valid Relay group for this DSA.
  3. Confirm the connection and 4122 port of DSR.
  • DSM diagnostic package
  • DSA diagnostic package
Unable to Upgrade the Agent SoftwareWarningN/a
  • DSA diagnostic package
  • DSM diagnostic package
Virtual Machine Interfaces Out of SyncWarningFollow this article: “Interface out of sync” appears in the Deep Security Manager (DSM) console.N/A
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1113669
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