Trend Micro - Securing Your Journey to the Cloud Business
Success
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Client notify function of Messenger Service has reached End-of-Support (EOS) for ServerProtect

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Home Server
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2003 Web Server 64-bit
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Essential Business Server
    • Windows 2008 Server Core
    • Windows 2008 Server Foundation
    • Windows 2008 Server R2
    • Windows 2008 Server R2 Datacenter
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Server R2 with Hyper-V(TM)
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server Foundation R2
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
Summary

ServerProtect for Network Appliance Filer (SPNAF) 5.8 and ServerProtect for Storage (SPFS) 6.0 both utilize the Messenger Service in a Windows Server 2003 platform to offer a notify function regarding virus infections for RPC scanners.

It is described in the Getting Started Guide (GSG) document that ServerProtect can notify the user and the network administrator if a client has uploaded or accessed an infected file. Now, this function has reached EOS in the Windows Server 2003 platform and later Windows platforms.

Trend Micro recommends turning off this notify function on your SPNAF server and SPFS server.

 
The Messenger Service was discontinued since Windows Vista and Windows Server 2008, so the notify function no longer works on those platforms.
Details
Public

Below is the notify function described in the GSG:

SPS notify function

SPS notify function

To turn off the notify function:

  1. On the ServerProtect Management Console, open the filer list.
  2. Click on Options and unselect Notify a filer client upon infection.

SPS notify function

Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot; SPEC
Solution Id:
1113677
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles