Trend Micro Certified Safe Software Service (TMCSS) patterns fail to update to the succeeding Official Pattern Releases (OPR)

- Updated:
- 24 Nov 2016
- Product/Version:
- Endpoint Application Control 2.0
- Platform:
- N/A N/A

Summary

TMCSSS patterns 1.354.00 through 1.369.00 fail to update to the succeeding OPR.

The TMCSSS patterns between February 26, 2016 (Friday), and March 15, 2016 (Wednesday) had an incorrect prefix name. As a result, TMEAC v2.0 is unable to update these patterns to the latest OPRs.

The issue affects the following:

Customers with disabled Certified Safe Software automatic updates.
Customers who installed TMEAC v2.0 and updated the Certified Safe Software pattern before March 1, 2016.

Details

To resolve the issue and continue regular uninterrupted updates to the TMEAC 2.0 Server, do either of the following:

Enable Certified Safe Software automatic updates.
Perform a manual update to update the TMCSSS pattern version to 1.371.00 or later.

Click image to enlarge.

Rating:

Category:

Troubleshoot; Update

Solution Id:

1113735

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