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Using MATraceConsole Tool in Full Disk Encryption (TMFDE)

- Updated:
- 14 Mar 2020
- Product/Version:
- Endpoint Encryption
- Platform:
- Windows 10 32-bit
- Windows 10 64-bit
- Windows 7 32-bit
- Windows 7 64-bit
- Windows 8 32-bit
- Windows 8 64-bit
- Windows 8.1 32-bit
- Windows 8.1 64-bit
- Windows Embedded POSReady 7 (32-bit/64-bit)
- Windows Vista SP1 32-bit / 64-bit
- Windows XP SP3 32-bit

Summary

You want to know how to use the MATraceConsole tool to gather debug information of TMFDE.

Details

To gather debug TMFDE information using the MATraceConsole tool:

Copy the tool "MATraceConsole.exe" to the machine where TMFDE is installed.
Launch the MATraceConsole.exe.
Enable Save to output file then provide the path and filename of log.

Click image to enlarge.
Reproduce the steps to replicate the issue. The MATraceCosole tool will collect the log information from TMFDE client.

Click image to enlarge.
Send the log file back to Trend Micro Support Team.

Rating:

Category:

Troubleshoot

Solution Id:

1113938

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