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Using MATraceConsole Tool in Full Disk Encryption (TMFDE)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Endpoint Encryption 3.0 Full Disk Encrypti
    • Endpoint Encryption 3.1 Full Disk Encrypti
    • Endpoint Encryption 5.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Embedded POSReady 7 (32-bit/64-bit)
    • Windows Vista SP1 32-bit / 64-bit
    • Windows XP SP3 32-bit
Summary

You want to know how to use the MATraceConsole tool to gather debug information of TMFDE.

Details
Public

To gather debug TMFDE information using the MATraceConsole tool:

  1. Copy the tool "MATraceConsole.exe" to the machine where TMFDE is installed.
  2. Launch the MATraceConsole.exe.

  3. Enable Save to output file then provide the path and filename of log.

    save to output

    Click image to enlarge.

  4. Reproduce the steps to replicate the issue. The MATraceCosole tool will collect the log information from TMFDE client.

    replicate

    Click image to enlarge.

  5. Send the log file back to Trend Micro Support Team.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1113938
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