You want to know how to use the MATraceConsole tool to gather debug information of TMFDE.
To gather debug TMFDE information using the MATraceConsole tool:
- Copy the tool "MATraceConsole.exe" to the machine where TMFDE is installed.
- Launch the MATraceConsole.exe.
-
Enable Save to output file then provide the path and filename of log.
Click image to enlarge.
- Reproduce the steps to replicate the issue. The MATraceCosole tool will collect the log information from TMFDE client.
Click image to enlarge.
- Send the log file back to Trend Micro Support Team.