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Hot fix installation status is stuck at in progress in Deep Discovery Analyzer (DDAN) 5.1

    • Updated:
    • 2 May 2016
    • Product/Version:
    • Deep Discovery Analyzer 5.1
    • Platform:
    • Bare Metal N/A
Summary

Sometimes, the hot fix installation script gets stuck. The customer will then try to reset/restart their DDAN to solve this issue. However, after restart, DDAN shows that the hot fix installation is still in progress.

Details
Public

Sometimes, DDAN will set values in a background file when installing hot fixes.

If the end user force reset their hardware before the hot fix installation script finishes its job, those values will not be removed.

In such scenario, the only way to recover DDAN is to log into the DDAN background and manually reset those values.

If you encounter such issue, contact Trend Micro Technical Support for assistance.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1113946
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