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Using the SupportTool in Endpoint Encryption agents

    • Updated:
    • 21 Nov 2016
    • Product/Version:
    • Endpoint Encryption 3.0 DriveArmor
    • Endpoint Encryption 3.0 File Encryption
    • Endpoint Encryption 3.0 Full Disk Encrypti
    • Endpoint Encryption 3.0 KeyArmor
    • Endpoint Encryption 3.0 PolicyServer
    • Endpoint Encryption 3.1 Full Disk Encrypti
    • Endpoint Encryption 3.1 PolicyServer
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Embedded POSReady 7 (32-bit/64-bit)
    • Windows Vista SP1 32-bit / 64-bit
    • Windows XP SP3 32-bit
Summary

You want to learn how to use the SupportTool. This support tool is used to gather or modify Endpoint Encryption information and configuration. Since it is run in the command line, it can also be used to create a script for batch deployments.

Details
Public

To use the SupportTool, follow these steps:

  1. Copy the SupportTool.exe to the FDE agent installation folder.

    For example:
    C:\Program Files\Trend Micro\Full Disk Encryption\

  2. Open a command prompt then execute the SupportTool.exe using the syntax for the action that you need:

    SupportTool.exe [EULA=Accept|Read] -Action <mandatory argument> [optional argument]

    EndUser License Agreement may be optionally specified with EULA=Accept. To review the license agreement, use EULA=Read.

ParameterDescriptionSyntax
-ChangeServerChange ServerSupportTool.exe [EULA=Accept] -ChangeServer username= password= newserver=
-ChangeEnterpriseChange EnterpriseSupportTool.exe [EULA=Accept] -ChangeEnterprise username= password= newserver= newenterprise= newadmin= newpassword=

Username and Password may be encrypted values using CommandLineHelper.exe to generate values and eusername= or epassword= for the argument name.

To request for this tool, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Configure; Migrate
Solution Id:
1114065
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